| QP Group |
 |
"It was important for us to conduct our survey anonymously, and Quask delivered on that need by building a Web site for the survey. This not only ensured total anonymity, but provided our employees with confidence to answer questions honestly. This has resulted in very useful data, which we will use to build our Human Resource offerings going forward."
Lisa Potenzano, Human Resource Manager, QP Group
Situation
QP Group, an international consulting firm, specializes in helping major corporations in North America, Continental Europe and Asia Pacific transform their operations, streamline business processes and achieve breakthrough change in procurement performance and organizational culture. QP Group has fully staffed offices in the UK, France, Germany, USA and Australia. With approximately 200 specialists worldwide, they are quickly growing in the procurement and supply chain management industry. Due to QP Group’s recent growth and expansion, the Company has numerous office locations worldwide. This has created difficulty for employees to freely connect with one another and express their needs and concerns. The HR department needed to find a way to connect with the employees. They decided that the best way to do this would be through anonymous surveys that could efficiently open the lines of communication. QP Group needed to find a survey provider that could offer anonymous capabilities, and also help with the survey’s creation and distribution.
Key Issues
• Needed a way to effectively communicate with employees around the globe.
• Needed to ensure complete anonymity.
• Needed a survey provider that would be on hand to guide them through creation and distribution.
Action
QP Group discovered Quask, a provider of Web-based survey and form software solutions that help companies gather critical intelligence to support and improve business decisions, through SHRM, a professional organization for the Human Resource industry. The company chose Quask after visiting its Web site at www.quask.com, seeing its sample surveys and Emoticons and learning about the easy data manipulation and anonymous capabilities.
Implementation
QP Group downloaded Quask’s flagship product, FormCaster, directly from the Internet. This modern, easy-to-use desktop software includes sophisticated form creation tools that allowed the company, with the help of Quask’s support team, to create a visually rich survey.
Quask created a Web site for the survey and tailored an email announcement that invited employees to fill the survey out. After the survey was completed, Quask also helped QP Group collect and analyze their data.
Result
• QP Group was able to easily conduct their survey as a broadcast, offering it through a special website that ensured total anonymity for employees.
• Results from the survey were positive. Over half of all employees responded, and QP’s HR group was able to easily sift through the data to find the information they needed.
• QP Group was extremely impressed with Quask's customer service and remarked that it was a major reason their experience with Quask was so positive. Their customer service representative was very accessible and returned calls within minutes, regardless of the time.
• As a result of this experience, the Company has already recommended Quask to one client, and will continue to recommend Quask to colleagues and clients looking for this type of product.
• QP Group expects to conduct 4 more surveys in the coming year.
<ends>
|
